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FAQ

FAQ

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Get a quick response to all of your questions. You can always contact us online or call  +32 3 760 19 00 (BE) / +31 418 569 060 (NL).

Order

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Order

How do I request a password for e-commerce?

To request login details for our e-commerce portal, click on 'Log in' in the navigation bar at the top of the page and then on 'Create an account' on the right. Complete your details to receive access to our webshop.

How can I reset my password?

Click on ‘Log in’ in the top bar. You can login with your details on the left-hand side of the page. At the bottom right of the entry fields, you will find the 'Forgot your password?' link. Enter your e-mail address and you will receive an e-mail with instructions on how to reset your password.

How do I order my pre-mounted drawers?

Orders for pre-mounted drawers cannot be placed over the phone to avoid errors in e.g. dimensions. We therefore kindly ask you to place your order via our e-commerce portal or via an order form for made-to-measure drawers. You can download the order forms under each type of drawer.

How can I place an order online?

Our e-commerce platform vHisie is fully integrated within this website. You can therefore add fittings as well as pre-mounted drawers to a single shopping basket. This enables you to maintain a clear overview of your orders. Our fittings are clearly structured and different filters make it even easier to quickly locate the right product.

Contact and opening times

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Contact and opening times

What are your opening times?

Our opening times are: 8am to 5pm Monday to Thursday and 8am to 4.30pm on Fridays. Orders can be collected between 7am and 6pm and on Fridays until 5.30pm.

How can I contact you?

We can be reached daily by telephone between 8am and 5pm on +32 3 760 19 00 (BE) or +31 418 569 060 (NL). Alternatively, send us an e-mail at info@vanhoecke.be or info@vanhoecke.nl

How can I become registered as a customer?

You can register as a customer or request information by completing this form.  One of our employees will get in touch with you ASAP.

Delivery and pick-up

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Delivery and pick-up

When can I collect my order?

Orders can be collected in Sint-Niklaas between 7am and 6pm and on Fridays until 5.30pm.  Please place your order in advance to reduce waiting time.

Can I pay for my order by card?

Yes, it is possible to pay by card at the collection point.

Our brands

  • Blum
  • Orgalux
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Van Hoecke

The Belgian family company Van Hoecke, based in Sint-Niklaas, has been a partner to the furniture industry since 1967. As a distributor of hinges, lift systems and drawer systems for the Austrian brand Blum for kitchen and interior builders, they have been the market leader for years. In addition, with ORGALUX, they have created an in-house brand of inner divider systems and kitchen aids. Since 2014, Van Hoecke has marketed its own industrially-made wooden drawer system, under the brand TA’OR. With its in-house brands, Van Hoecke is looking further afield than the Benelux, and is already exporting to Switzerland, France, Germany, the United Kingdom and Israel. Thanks to the commitment of its over 280 dedicated employees, and ongoing investment in technology and automation, the company is growing year on year. 

 

Belgium

Europark-Noord 9

9100 Sint-Niklaas

T +32 3 760 19 00

info@vanhoecke.be

BE 440.085.040

Stay in the loop of our new products and innovations.

Does Blum bring a new product to the market? Are there important changes in the program? Where do you find us at the next fair? You can hear it first in our electronic newsletter. Do you also want to receive the newsletter?

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