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Customer service and Support

Van Hoecke is close to its customers, both for large producers of contract furniture and cabinet makers who only do custom work.

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Just in time deliveries

Van Hoecke delivers its products from stock throughout the Benelux, within 24 hours. This is organised from our ultra-modern distribution centre in Sint-Niklaas. This centre covers 11,000m² and has more than 9,000 pallet places.

An automatic stock management system controls the operation and processes orders. This ensures that Van Hoecke is rapid, precise and efficient.

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Service for industrial customers

We have a perfect understanding with large producers of contract furniture. We support the sales strategy and marketing. We think along right up until the assembly line and beyond. We are deeply involved in the production process and contribute towards more effective profitability and smoother production.

From certain volumes, we use recyclable packaging to help reduce the direct production costs.

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Customer service for cabinet makers

Our customer service agents also take care of cabinet makers and interior builders. We take their project-based approach into account. Their requirements for information is much more varied than for contract production. That is why Van Hoecke works with trained furniture makers. They drive directly to the customer with their demonstration van, and present the most appropriate solution.

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Commercial Internal Sales

As a customer, you have a permanent contact person. This person supports you if you have any questions or would like more information. All internal sales employees are experts in furniture fittings, and receive continuous training. Their knowledge is always up-to-date.

They will help you with processing your orders and drawing up quotes. They provide logistical support. You can also rely on internal sales staff for technical advice: from practical questions to more complex issues regarding furniture fittings.

  • Customised work from 1 piece

    Our pre-mounted drawers are made to your exact specifications and delivered within 72 hours. All possible combinations can be delivered from a single piece.
  • High quality

    We guarantee superior quality for all of our products, so that they are ready for intensive use.
  • Stellar customer service

    Through our services and bespoke accompaniment, we love to share our expertise with our customers.
  • Punctual delivery

    Products from stock are delivered within 24 hours in the whole Benelux. All from our distribution center in Sint-Niklaas.

Onze merken

  • Blum
  • Orgalux
  • TA'OR

The Belgian family company Van Hoecke, based in Sint-Niklaas, has been a partner to the furniture industry since 1967. As a distributor of hinges, lift systems and drawer systems for the Austrian brand Blum for kitchen and interior builders, they have been the market leader for years. In addition, with ORGALUX, they have created an in-house brand of inner divider systems and kitchen aids. Since 2014, Van Hoecke has marketed its own industrially-made wooden drawer system, under the brand TA’OR. With its in-house brands, Van Hoecke is looking further afield than the Benelux, and is already exporting to Switzerland, France, Germany, the United Kingdom and Israel. Thanks to the commitment of its over 350 dedicated employees, and ongoing investment in technology and automation, the company is growing year on year. 

 

Belgium

Europark-Noord 9

9100 Sint-Niklaas

T +32 3 760 19 00

[email protected]

BE 440.085.040

Stay in the loop of our new products and innovations.

Does Blum bring a new product to the market? Are there important changes in the program? Where do you find us at the next fair? You can hear it first in our electronic newsletter. Do you also want to receive the newsletter?

Producten

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Factory of the future award
VOKA Charter Duurzaam Ondernemen Award 2020 laureaat
CO2 Neutral Company