To simplify our ordering process, we’re now taking it a step further by making the smartphone our primary means of communication. Easily reorder stock items or pre-assembled drawers by scanning the barcode, report damage, and more. All you have to do is pull out your smartphone!
Van Hoecke app
How do I use the app?
The Van Hoecke app is a Progressive Web App that runs in your mobile browser, so you don't need to download it from the App Store or Google Play Store.
To get started, simply visit https://app.vanhoecke.be on your mobile device.
Log In
There are two ways to log in.
Click the “Log in with account credentials” button. To do this, use the same login credentials as on the website.
Scan an automatically generated QR code. You can find it in the user menu on the website under “Mobile Login.”
Add the app to your home screen
To save you from having to visit the URL every time, you can add a shortcut to the app on your home screen. That way, you’ll see an icon there, just like your other apps.
- On Android, you’ll automatically be asked to add our app to your home screen when you first open it.
- On an iOS device, you can do this manually by tapping the share icon at the bottom and then selecting “Add to Home Screen.” Give the app a name and tap “Add” to place the icon on your home screen.
Scan Blum products
After you log in, you’ll see that the app asks for permission to use your device’s camera. This is necessary to use the scanning features in the app.
You can then start scanning Blum barcodes. All the products you scan will be displayed on your screen. You’ll see the unit price here and can select the quantity. You can then choose to add this product to your shopping cart and continue shopping, or complete your order right away.
You can also manually enter a QR or EAN code here. The rest of the process works the same way as when scanning a QR code and is described in the following section.
Enter Blum products manually
If the scan feature isn't working or can't be used due to certain circumstances (e.g., a broken camera), you can still manually add products to your shopping cart.
One way to do this is by using the search function at the top of the screen. There, you can enter a keyword, and you’ll immediately see suggestions for products that match the part of the keyword you entered. You can then click on the desired product and choose how many items you want to add to your shopping cart.
Additionally, on the page for scanning a product, you can manually enter a QR or EAN code. The rest of the process works the same way as when scanning a QR code and is described in the following section.
Scanning Drawers
By scanning the drawer tag on the bottom of our drawers, we immediately know all the specifications (color, dimensions, type, etc.) for that drawer.
You’ll then be asked for the reason for the reorder:
- Correcting an incorrect entry
This allows you to reorder a drawer with a minor change. By scanning the drawer, we’ll know all its specifications. Please note! The change itself must still be made on the website. - Reordering a damaged drawer (customer-caused damage)
If the drawer was damaged during the assembly process and you need the exact same drawer again, scan the QR code to reorder it immediately. - Reordering a damaged drawer (damage caused by shipping/Van Hoecke)
If you need to reorder the drawer due to a manufacturing defect or damage during shipping, select this option after scanning the QR code. You’ll then be asked to take a photo of the damage, and the drawer will be added to your mobile shopping cart. You can take up to 3 photos to clearly show the damage.
Mobile shopping cart
You can find all the scanned products in your mobile shopping cart. There, you can check whether the correct products have been added or adjust the quantities. You can view this mobile shopping cart on your smartphone, from which you can also place your order directly. You can also access it on our website by clicking the cell phone icon.
When you open the cart on the website, you’ll see all the scanned products listed, and you’ll have access to the same features as with online shopping carts. You can even add other products to the cart at any time.