We aim to grow together, as a company and customer. Targeted initiatives help us to determine our course, based on market information. We believe in partnership; working together to build a personal, honest and long-term customer relationship. We are keen to invest time in really getting to know each other. The knowledge we share in this way, allows us to adapt our services to your specific needs.
But we also like to go a step further. We look beyond business processes and aim to make our customers' lives as easy as possible: our mission is to achieve zero friction! We offer customers time, by saving their time in collaborating with us. We want to work together in developing new products and services, so that these meet customer needs in an optimal way. This is how we invent smart systems and help each other to be successful.
- We do absolutely everything to give our customers the best support, and are guided by 'Extreme Customer Centricity'.
- We develop strong digital tools to maximise the convenience.
- A team of enthusiastic and committed employees provides the most appropriate solution in every situation.
- Our product range is carefully construed and focuses on top quality.
- We continuously strive for efficiency in our business processes. As such, we guarantee to deliver customised goods in 3 days.
- We eliminate every form of friction, from the order right through to after-sales care.
- We share our internal business knowledge with customers, to help them grow in difficult and unfamiliar domains.
- We reduce packaging waste to a minimum.
- We track customer needs and feedback closely, and use this to guide our decisions.
- Using the Van Hoecke Circle, we involve a group of customers to join in our strategic decision-making and share knowledge.
The day after tomorrow
- We provide an ultimate customer experience.
- Our services are personalised and proactive. We therefore minimise the effort required by our customers.
- Our customers feel involved and are delighted.
- Our customers are proud to be our partner.
- We succeed in saving our customers precious time in their collaboration with us. Thanks to highly efficient systems and personal communication.